1、小作文：

Directions: Suppose you have found something wrong with the electronic dictionary that you

bought from an online store the other day. Write an email to the customer service center to

　　1) make a complaint, and

　　2) demand a prompt solution.

　　You should write about 100 words on ANSWER SHEET 2.

    Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.

命题解析

    在2011年所有的面授及讲座中，笔者均预测2012年英语（二）小作文70%的可能性是考察书信。不出所料，今年再次考察了从2010至2011年已经连续考察过两次的书信。

    值得关注的是，今年考察了考研尚未考过，但四、六级、雅思移民类考试已多次考察的投诉信：如2002年1月四、六级写作投诉食堂，2004年6月六级写作投诉书店等.尤其与2004年6月六级写作真题颇为相似，同为投诉字典的质量问题。该题如下：

    Directions: 设想你买了一本英文字典，发现有这样那样的质量问题，书店服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：事情起因，与书店交涉的经过，呼吁服务行业必须提高服务质量。

其实考研小作文历史上已经考察过两次四级写作真题：分别是2009年小作文“限制塑料袋”（来源于2008年12月四级写作真题“限制塑料袋”）和2010年小作文“招募志愿者”（来源于2006年6月17日四级写作真题“招募志愿者”）。恳请考生务必重视历年四、六级或专四写作真题！考研写作可能借鉴。

    2011年笔者讲授的北京新东方学校考研写作冲刺模考班、冲刺串讲班、英语（二）点睛班及画龙点睛大课堂课程的书信七大必背范文中均提供了投诉信（投诉列车服务），几乎全文均可使用。

    拙著《2012考研英语高分写作》第56至58页详细讲解了投诉信的注意事项、写作方法，并提供了经典范文与万能句型；第二章第六节小作文十大必背范文第三篇即投诉信，诸多表达均可使用。

    笔者录制的2012新东方在线网络课程中，冲刺班小作文十大必背范文第三篇即投诉信（投诉列车服务），亦即考前写作批改讲评班小作文五大必背范文第三篇，几乎全文可以使用。考生如果认真准备过，今年题目并不难写。

    需要注意的是，本题与2010年私人感谢信与2011年私人祝贺+建议信不同，而是公务投诉信，文中不应使用过多缩写、省略句或口语表达。称呼可使用“Dear Sir or Madam,”，首段可进行自我介绍（购买电子词典的消费者），表明写作目的（进行投诉）；次段需提出二至三点具体投诉原因；尾段须提出解决方案或建议（换货或退款）。落款应写“Zhang Wei”。

参考范文

Dear Sir or Madam,

    I bought an electronic dictionary from your online store on January 1st, but I found it has some problems after using it for a short period of time.

    To begin with, the battery needs recharging after a mere 2 hours of use. This means that I need to carry my charger with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I find this to be completely unacceptable.

    Therefore, I would like to either change the electronic dictionary for another model that works well or receive a refund for it. Your help in this matter is greatly appreciated.

                                                                    Yours sincerely,

                                                                    Zhang Wei 

2、大作文：

Directions: Write an essay based on the following table. In your writing you should

　　1) describe the table ,and

　　2) give your comments

　　You should write at least 150 words. (15 points)

　                       某公司员工工作满意度调查

命题解析

    在2011年所有的面授及讲座中，笔者均预测2012年英语（二）大作文90%的可能性是考察图表作文。不出所料，今年再次考察了从2010年至2011年已经连续考察过两次的图表作文。同时，与往年一样，今年并为考察“动车追尾”、“老人摔倒”、“食品安全”、“醉驾入刑”、“建设文化强国”等2011年国内热点话题，而是再次考察了一个中性话题：“工作满意度”。

    本题图表描述及原因分析稍有难度，很多考生无从下手。其实无需过于焦虑，阅卷教师主要考察整体语言水平，只要语言基本正确、结构比较清晰，内容没有跑题均可取得及格成绩。2011年笔者讲授的北京新东方学校各类考研写作课程均详细讲解了图表作文的写法并提供了经典范文。

    拙著《2012考研英语高分写作》第143至145页详细讲解了图表作文的写作要点、图表类型及经典术语。第三章第二节详细讲解了1997、1999及2011年英语（二）图表作文真题，各提供了两篇经典范文、参考译文与范文详解。第三节大作文三十大必背范文提供了六篇图表作文。附录详细分析了2011年英语（二）图表作文真题。

    拙著《我的满分考研写作书》第三章第四节“大作文十大必背范文”中第八篇即图表作文。笔者录制的2012新东方在线网络课程中：基础班提供了两篇图表作文范文；强化班大作文十大必背范文提供了另外两篇图表范文。冲刺班大作文十大必背范文中第二篇及图表作文。考生如果认真准备过，很多表达均可使用。

    值得注意的是，本文第一段应重点描述图表，首句总体描述：主题（工作满意度）+对象（某公司员工），进而细节描述二至三句。次段应重点进行因果论证，首句使用过渡句，中间给出二至三点具体原因，重在分析为何40岁人满意度最低、50岁人最高，可从工作压力、家庭负担、职业倦怠、工作态度、职业规划等各方面进行分析。尾句亦可进行总结。尾段进行归纳结论或提出建议措施均可，如公司提高福利待遇并提供更多关怀、员工端正工作态度等。

参考范文

    The table clearly reflects the statistics of job satisfaction of the staff in a certain company. According to the data given above, we may conclude that the percentage of people satisfied with their jobs is highest among those over 50 years old, at about 40%. Meanwhile, the proportions of the personnel feeling hard to say are the same between those under 40 and over the age of 50, at about 50%. In contrast, the figure of the staff not satisfied with their jobs is about 64% among those between the age of 41 and 50, the highest among all the three categories.

    The major determinant lies in people’s various attitudes. On the one hand, the staffs between the age of 41 and 50 usually have to undertake their responsibilities and pressure from both their families and their career. Sometimes they even go to extremes, and frantically pursue money, power, high social status, and so on, which are all symbols of success—but never of satisfaction. On the other hand, people over the age of 50 always shift their life’s goal from ultimate success to a relatively easy and comfortable life, and therefore become much more satisfied with their jobs.

    In view of the above reasoning, I am convinced that it is difficult for everyone to be content with their jobs, and that it is advisable for each person to adjust his or her understanding of job satisfaction to reality. It is also clear to me that, despite the diverse attitudes towards one’s career, true satisfaction probably derives from a positive attitude.