SUMMARYOFQUALIFICATIO:
Developedinterpersonalskills,havingdealtwithadiversityofclients,profeionalsandstaffmembers. Detail-andgoal-oriented.
Functionwellinhigh-streatmohere.
KnowledgeableonbothEECOandAPTECcomputerssystems.
CAREERHISTORY
1992-PresentTHEOLIVERHOTEL,Whitewater,KS
HotelClerk
Resolvedguests'needs.ControlledreservationiututilizingEECOcomputersystem.Handledincomingcalls.Maintaineddailyreportsinvolvingreturnguests,corporateaccounts,andsuiterentals.Iectedrooms.
1988-1991WALDENHOTEL,Walton,KS
HotelClerk
Trainedpersoel.Handledtelephone,internationalfaxandtelexbookings.Maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.UtilizedAPTECcomputerforiuttinggroupbookingandlists.
1986-1987WALDENHOTEL,Walton,KS
SalesAociate
Aistedcustomers.Maintainedstock.Opened/closedshop.Trackedbestsellingnovels,andmaderecommendatiotocustomers.
1983-1985BETHELCOLLEGE,NorthNewton,KS
Secretary
Reoibleforgeneralclericalduties.Resolvedinquiries.Aistedinlocatingguesteakers.
EDUCATION
BETHANYCOLLEGE,Lindorg,KS
BachelorofScienceociology,1983
PREFERENCES
Furnisheduponrequest.
Candidate'scustomerrelatioandadministrativeskills,eentialinthehotel/hoitalityfield,areemphasizedthroughouttheresume.
Educationisde-emphasizedbecausecandidate'sworkhistoryisstrong.
英文简历(酒店文职人员)